Install the latest GoTallo / Changelog

The following links will take you directly to the installation page in Salesforce:

Important! Make sure to always install “For Admins Only”.

Fixed issue where the initiate conversations form fails to load when a person has no conversations yet.

Fixed issue where conversation read status was only updated on input activation, but not on window load

Fixed issue where the read/unread status would not update correctly
Fixed an issue where the template screen wouldn’t refresh properly when changing conversations.

Fixed issue where undocumented recordId field in messenger component was made docuemented but with the wrong access level causing custom wrappers using the recordId field to fail

All new chat window look and feel
Added email notifications for failed message syncs. Contact support to have your email added.
Fixed bug regarding persona matching

Added a new message analytics feature(language, intent, sentiment etc), allowing you to analyze incoming messages using OpenAI
Added the ability to configure your own webhooks
Fixed a bug regarding Whatsapp Contact lists breaking the chatwindow

Added support for Twilio RCS via GoTallo , streamlining integration with Twilio RCS
Updated the GoTallo Settings page to improve user experience
Fix bug regarding conversation creation with Whatsapp Cloud

Rebranded the app to GoTallo, previously Social25; app names/icons etc. are updated for new installs
Bug fix regarding deletion of messages
Added Twillio as a channel for SMS

Fixed regression in the new WhatsApp Cloud API that prevented sending template messages with a media header

Added support for Whatsapp Cloud API (see documentation)
In case of a mismatch between the template that was used to send messages vs the existing configured template, we now show a better warning
Upgraded all API versions to 64

It’s now possible to delete messages and/or media from the chat window, so they’re removed from GoTallo. This will not actually delete the message in the actual channel (WhatsApp/Facebook etc.), but just from GoTallo. In order to be able to delete you should assign the “Allow Message Deletion”
In some situations the chat window would crash or a certain type of Instagram mention. This has now been resolved

Adapted the Instagram Handle matching, to now handle it better when a conversation is initiated and the Instagram handle is not allowed to be retrieved from Meta. We will now do a match as well when the customer responds and the handle is in that message
Made a change to the multi-chat component: in case multiple chats for the same channel, we will show the platform name now instead of the default channel name. If you want to change this, do this via the configuration wizard

Added Instagram Handle (username) matching. You can now match incoming Instagram messages based on the Instagram handle and create/attach to leads and contacts. In the trigger settings you can specify which text field on lead or contact you want to match on.

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Added support to show the mark read/unread checkmarks on Experience Clouds
Fixed a bug with the refresh token where it would give you an error if staying on the page for longer times

When a GoTallo component has been open on a page for a while it will now refresh access tokens so you can still send and receive messages without refreshing the page

When the component detects the browser can’t play an audio file it will provide a download link instead

This is a minor update to fix issues with the new Salesforce LWS security layer.
When LWS is enabled the components again receives live updates

The chat component should now work with the latest Salesforce version
In cases where the source Id of a social persona was not of the type that is configured in GoTallo the Heroku messages should still be linked to the correct case